At EKR Associates Ltd, we are committed to providing a high standard of legal service to all our clients. If at any time you become unhappy or concerned about the service we have provided, we encourage you to tell us so that we can work with you to resolve the issue.
If you have a complaint about our service or our bill, please contact us as soon as possible.
You can make a complaint by writing to:
Eiran Reilly
EKR Associates Ltd
Email: eiran@ekrlaw.co.uk
Telephone: +44 (0)7852 882933
Please provide as much information as possible about your concerns so that we can investigate fully.
We will acknowledge receipt of your complaint and review the issues raised.
We will investigate your complaint fairly and objectively and may contact you for further information if required.
Once our investigation is complete, we will provide you with a written response explaining our findings and any proposed resolution.
If we are unable to resolve your complaint to your satisfaction, you may have the right to refer the matter to the Legal Ombudsman.
The Legal Ombudsman is an independent organisation that helps resolve complaints about legal services.
Contact details:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Telephone: 0300 555 0333
Website: https://www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk
Normally, you will need to bring a complaint to the Legal Ombudsman within:
The Legal Ombudsman may have discretion to accept complaints outside these time limits in certain circumstances.
The Solicitors Regulation Authority (SRA) regulates solicitors and law firms in England and Wales.
You can report concerns to the SRA if you believe a solicitor or law firm has acted dishonestly, breached professional rules, misused client money, or otherwise failed to meet the standards expected of the profession.
Further information about reporting concerns to the SRA can be found at:
EKR Associates Ltd